Terms & Conditions

• Any return received after 30 days from invoice date will be given store credit only. If you place an order between November 1st and December 31st, you will have until January 31st to return the product for a refund. Any package received after January 31st will receive a store credit only.

• Certain items are subject to a 15% restocking fee.

• Opened software, and pre-recorded videos may ONLY be exchanged for the exact same item and may NOT be returned for a refund.

• Custom items are non-refundable (including numbering, sleeve alterations, additional embroidery, etc.).

• Rugby Warehouse items can be returned for store credit only.

• Items must be returned clean. Any unclean good(s) received will be returned to the customer.

• All products should be returned 100 percent complete, contain all original boxes, tags, packing materials, and other accessories and documentation provided by the manufacturer.

• Angelasaieva strongly suggests that you fully insure and track your return shipment in case it is lost or damaged.

• If you receive an incorrect item or size/color, contact Angelasaieva for a return shipping label. We will not reimburse shipping costs for returned items if you do not follow this procedure.

• If you receive damaged merchandise, save the merchandise AND the original box and packing it arrived in, notify the carrier immediately for an inspection and a pick up. We can not guarantee a refund until the item is inspected and determined damaged or defective.

• In some cases, customer may be refunded cost of product less the cost of a prepaid return label. Contact [email protected] with any questions or concerns.  

Angelasaieva Ltd
Smolenko g. 5-229
Lithuania
Attn: Returns

SPECIAL PROMOTIONS

Angelasaieva, at its sole discretion, may offer certain products and / or services to consumers at a discounted rate as part of “Discount Sale”, “Special Offer” and/or “Promotional Offer” (collectively referred to hereinafter a “Promotion”). Any such Promotion shall be made solely at Angelasaieva discretion, and may be subject to specific terms and conditions as determined by Angelasaieva. Orders which qualify for a Promotion – whether in whole or part – shall be hereinafter referred to as “Promotional Orders.” Such orders may be subject to special terms and conditions, including, but not limited to the following:

1. Except where otherwise noted, a customer seeking wishing to return / exchange a Promotional Order, or any item which comprised a portion of the Promotional Order, may do so in accordance with the terms and conditions set forth in our Policies and Return Policies (which may be found here https://www.angelasaieva.com/policies.asp)

1. The return of any portion of a Promotional Order may void the order’s Promotion eligibility. In such cases, the return of any portion of the Promotional Order will require equal forfeiture of Promotion and/or an amount equal to the discount received.

1. Promotions based on the dollar amount of an order shall be deemed void where the dollar amount of the order placed, minus the dollar amount of the item returned, would no longer satisfy the Promotion eligibility requirements. In such cases, the dollar value of any sale price, discount pricing, volume discounting, free goods and / or services or other Promotion will be deducted from the amount of any refund due to the customer for return item(s). This policy shall be similarly applicable for Promotions based on quantity, order volume, etc. where the removal of the returned items from the Promotional Order would result in a “post-return” order that does not meet the eligibility requirements for the given Promotion. 
   
   Example: A Promotion offers a “Free Rugby Ball with €25 Purchase.“ A customer purchases two items – one €12.00 and the other €18.00 – thus qualifying for the free rugby ball Promotion. If the customer then returns the €18.00 item the resulting “post-return” order would have a qualifying value of only €12.00, thus failing to meet the Promotion requirements. In such a case, the retail value of the free rugby ball would be deducted from the €18 which the customer would otherwise receive for the item he has returned.

1. If Angelasaieva is unable to fulfill one of more of the items comprising a Promotional Order, the customer shall have the option of choosing an available replacement item. In such cases, Promotion eligibility would be determined based on the terms of the resulting order as amended. 
   
   Example: A Promotion offers a “Free Rugby Ball with €25 Purchase.“ A customer purchases two items – one €12.00 and the other €18.00 – thus qualifying for the free rugby ball Promotion. Angelasaieva informs the customer that the €18.00 item is presently out of stock. The customer selects a replacement item whose price is €10.00. The resulting order, as amended, would have a qualifying value of only €22.00, thus failing to meet the Promotion requirements.

PRIVACY POLICY

Updated terms of our privacy policy can be found here: 

https://www.angelasaieva.com/policies/privacy-policy

MOBILE TERMS OF SERVICE 

Last updated: Jan. 18, 2023

The Angelasaieva mobile message service (the "Service") is operated by RUGBY IMPORTS, LTD (“Angelasaieva”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Angelasaieva’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Angelasaieva through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Angelasaieva. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18553887624 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Angelasaieva mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18553887624 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

RUGBY IMPORTS CUSTOMER SERVICE

If you have additional questions regarding our policy or a return please contact customer service: [email protected]
(+370)49211236